All returned products must be in their original condition and packaging; otherwise, additional charges may apply. Unfortunately, we cannot accept returned products that have been assembled, modified or custom ordered (custome order is any order different from specification of the listed item). Additionally, products marked “NONRETURNABLE” on the product’s sale page, may not be returned for any reason and you will be responsible for the full purchase price of such product along with shipping costs and restocking fees. . If you have any questions about whether a product can be returned, please call us. Note: If your item was damaged or defective, please see our Shipping Policy.

What If My Order Arrives Damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts with our cusomer service. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipped by Truck Freight, or White Glove, please note the important instructions below:

• Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
• If you have already accepted the package and find that parts are missing or damaged, please contact us immediately and we will ship you the replacement parts free of charge. Timeliness is extremely important since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products must be in the original packaging.

Our goal is to make buying online easy, safe and efficient. If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If we made an error, and it cannot be remedied with either full replacement of the item or replacement parts, we will be responsible for shipping costs of returning the item. If your item contains manufacturing defect, we can either replace the defective part, or if necessary, replace the entire item. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

Clearance and Floor Sample Items Returns

It shall be understood that all floor samples and “clearance” items are subject to regular wear and tear and therefore are sold “AS IS”. Therefore, all floor samples and “clearance” items cannot be returned, exchanged or refunded. However, if you feel that there has been a clerical error (for instance dispute over the model of the ordered item) please feel free to contact us immediately so that we could resolve such issues as soon as possible. We pride ourselves in being fair!