All returned products must be in their original condition and packaging; otherwise, additional charges may apply.

Unfortunately, we cannot accept returned products that have been assembled, modified or custom ordered (custom order is any order different from specification of the listed item). Additionally, products marked “NONRETURNABLE” on the product’s sale page, may not be returned for any reason and you will be responsible for the full purchase price of such product along with shipping costs and restocking fees. If you have any questions about whether a product can be returned, please call us. Note: If your item arrives damaged or defective, please see our Shipping Policy below.

What If My Order Arrives Damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping.

All returned products must be in the original packaging; otherwise additional charges may apply.

Small Package Carriers:

If the package arrives damaged and you suspect the item is damaged and/or parts are missing, please make sure to report the damage to the small package carrier before he leaves. Then simply send an email describing the damage to cozyfurniture@gmail.com and be sure to attach several photographs that clearly show the damaged package and item(s). We will make every effort to help you obtain the necessary replacements as quickly as possible. Please note that claims must be reported within 72 hours of delivery and the replacement process may take up to 20 business days as we will need to file a claim with the carrier.

Truck Freight or White Glove:

Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send out a replacement. If you refuse delivery, please notify us so that we can expect the return shipment.

If you have already accepted the delivery and find that parts are missing or damaged, please contact us by phone at 718-998-1919 and forward several photographs clearly showing the damage to cozyfurniture@gmail.com . Timeliness is extremely important since most carriers only let us file freight claims within 48 hours of delivery. We will ship out the replacement parts free of charge. If we cannot easily replace the parts, we reserve the right to send a professional refinisher to assess the damages and if possible, refinish the piece to original factory condition. If the damage is too extensive or not easily repairable, we will have the carrier pick up the package and send you a replacement.

Manufacturer Defect:

If your item contains manufacturing defect, please forward several photographs clearly showing the damage/defect to cozyfurniture@gmail.com within 7 calendar days of accepting delivery, and include a written description. We will file a claim with the manufacturer and upon approval, either replace the defective part, or if necessary, replace the entire item. Please note that while we maintain a great working relationship with the manufacturers we represent, the replacement process may take up to 20 business days.

Our goal is to make buying online easy, safe and efficient. If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If we made an error, and it cannot be remedied with either full replacement of the item or replacement parts, we will be responsible for shipping costs of returning the item. If you are having an issue, please contact us and we will make every effort to resolve it.