Cozy Furniture's Shipping Policy
COZY will attempt to ship your order using the fastest, safest, and most reliable method possible. As our mission, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to be shipped by a particular shipping method in order to provide you with an optimal delivery experience. When your order is shipped, we will send you an e-mail containing the shipment details along with a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. You can also e-mail us and we will provide you with the status of your shipment.
We have Three shipping methods available: Small Package, Truck Freight and White Glove service.
Small Package - Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for items we sell. Depending on the proximity of your location to our warehouse, your item will arrive between 1 and 10 business days after your order is shipped. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at your own discretion. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the deliverer to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note. In the event that the product or its packaging appears damaged or you have any reason to be concerned about possible damages, please contact us immediately, within 12 hours from time of the delivery.
Truck Freight - Many Items we sell are too large or too heavy to ship using a Small Package carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail. Truck Freight also differs from “ Small Package” in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer delivery between 8:00 am and 5:00 pm, Monday through Friday. The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason to be at concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This ensures that if there is in fact any damage, you will have a viable claim for damages against the carrier company. If you are ordering a very large item, please keep in mind that you may need few people to help unload it.
White Glove Freight - White Glove service provides two-men delivery inside your residence to the room of your choice. This service includes carrying the product up to the first floor (no more then 6 steps). Any additional floor will be charged $30 per floor, payable by CASH ON DELIVERY (NO CHECKS).
Once the product is in the room of your choice, the deliverer(s) will remove furniture and accessories from boxes and packaging material, place empty boxes and packaging material into the designated location on the premises, assemble and install the delivered products. The deliverer(s) will neither hookup any electrical or component wires nor istall any products that require wall or ceiling mounting. At time of purchase, please indicate if you have any restrictions in your building. Please measure the doorways, stairways, elevators, etc. to ensure successful delivery of your purchased product to the location of your choice. If upon obtaining measurements, you are unsure of whether the passages are wide enough for delivery of the products, please contact us immediately. Please understand that if the furniture is too large/wide for entry into your home/apartment, special arrangements must be made to have our Knock Down service disassemble and reassemble the furniture in your home. There is an additional cost for this service, which you will be quoted once we are notified by you of this additional requirement. . A delivery date will be specified to you upon arrival of your order. Installation of furniture products could be complicated and time consuming, therefore we cannot provide the exact time of delivery. As a courtesy to you, the carrier will call you at the telephone number your provide approximately 1 Hour prior to delivery – no need to stay home before you receive this call. Please clear the area where the delivered furniture is to be placed.
One other important thing to remember about White Glove freight is that you MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason to be concerned about damage, please indicate clearly all your concerns in detail on the sheet that you will be asked to sign. This ensures that if there is in fact any damage, you will have a viable claim for damages against the carrier company.
Shipping Time Frame
Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. If a warehouses stocks items purchased by you, the item can be shipped the same day or within 24 hours of your purchase. Others warehouses require more time to process and prepare an item for shipment (e.g. 10-14 weeks). Each product page on our website includes the estimated time for the order to be processed before shipping. Small package shipments are usually delivered between 1 and 10 bussiness days after your order is picked up by the carrier from the warehouse. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local warehouse.
333 Avenue X
(Between West St. & West 1st St.)
Brooklyn, New York 11223
Tel: (718) 998-1919
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